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FREQUENTLY ASKED QUESTIONS (or FAQs)



What is the WebEmailProtector service?
How does a WebEmailProtector protected email address appear?
Why is it better than a Contact Form?
Why is it better than Captcha codes?
Why is it better than address encoders?
Where do you place the WebEmailProtector code?
Do you have to be a web expert to install the WebEmailProtector code?
How do you get help with installing the WebEmailProtector code?
How is the email protected?
What do you get for the FREE trial?
How do you subscribe following the trial?
How can you check if you are protected?
Do you protect our data privacy (including the email)?
Do you provide 24/7 availability ie up-time?
Can you change the name displayed on screen for the email?
Can you change the html styling?
Email links not opening on Microsoft Edge Browsers?
Email links not opening on Google Chrome Browsers?
Email links not opening on Mozilla Firefox Browsers?
















If you cannot see what you are looking for then please email us at @ SUPPORT

your answer to the selected question will appear here . . .

What is the WebEmailProtector service?

Email address harvesters operate by using software "scrapers" or "click through" staff to steal email addresses directly from web-site pages.

Using the WebEmailProtector service prevents this as your email addresses no longer need to be listed directly on your web-site. Instead they are hidden behind a security firewall on our server. We then only release the address after we are sure it is not being accessed improperly. Because of this it becomes invisible to harvesters and machines and yet is completely visible to bona fide users.

How does a WebEmailProtector protected email address appear?

The WebEmailProtector protected email address appears on a site like this:

" Email: Support Email "

(you can change what it says and how it looks)

whereas a non-protected email address usually appears like this:

" Email: nobody@webemailprotector.com ".

Both operate the same when you "click", but only the WebEmailProtector one is safe from harvesters.

Why is it better than a Contact Form?

Contact Forms are effective in dealing with both human and machine based harvesting, unless you ever want to use an email auto responder of course as these give away your identity.

However, the bigger problem is that all the form filling is problematic for your visitors, particularly on a mobile device on the go. This can annoy and therefore dissuade real enquirers from getting in touch - effectively putting a barrier between you and your users in your most important communications channel - email. They are also prone to error - if you type in your email address incorrectly then your response is lost.

Because of the inconvenience many visitors therefore do not bother, and you miss them getting in touch with you.

Why is it better than Captcha codes?

Captcha codes are very effective in dealing with machines as you are asked to enter ever increasingly more complicated characters as displayed, which machines find difficult to do. But the problem is that it is also getting increasingly harder for humans to read them as well, especially so if you are on a mobile device, so after a few tries many give up.

So again, the main issue with using Captcha codes is that they are very very annoying to real users and you can inadvertently be putting people off from getting in touch with you. Effectively putting a major barrier between you and your wanted users.

Why is it better than address encoders?

On first sight email address encoders appear effective as any 'mailto:' email text is made unreadable within your HTML code. However these encoders and encrypters, 'free' or otherwise, have to be built so that the unreadable emails can be interpreted by any web-browser using standard HTML. And this is the nature of their drawback.

They are more or less complex but involve a Java/JavaScript sequence munger or character set coder. But to cut a long story short if your browser understands them so can any harvesting software. And it's actually quite simple for encoded email addresses to be interpreted and harvested using standard software libraries such as Selenium or execJS.

Where do you place the WebEmailProtector code?

When you register we send instructions on how you, or your website developer, places the code onto your site.

To implement requires just a few lines of code in the <head> section of your HTML file and then you replace any <a> anchor link email references in the HTML file with the WebEmailProtector code.

We also have a WordPress Plugin that provides an administration interface that takes care of all the details. You can download it directly from the WordPress repository click here.

Again, we send you the code and instructions after registration. But it's as simple as that to get protected.

Do you have to be a web expert to install the WebEmailProtector code?

No, it's designed to be easy to install, and we send you full instructions and offer full support in case of any difficulties.

How do you get help with installing the WebEmailProtector code?

Contact us at support using the Phone Number or Email Address listed.

How is the email protected?

We provide protection as the email address is never listed or disclosed on your website. Instead the email address is held in a secure place on our server and only loaded up when we verify the request is genuine.

What do you get for the FREE trial?

You get the full service free, with exactly the same protection as offered with a paid up Standard Messaging subscription. There is no obligation to purchase, but at the end of the trial we are confident that you will see a reduction in volume of new email spam originating from your web site. At the end of the trial we would also ask you to complete a 10 question survey on how you found installing and using it.

Please note that as its a trial you only get it once per email/website for you to try unless otherwise agreed with us.

How do you subscribe following the trial?

Once your trial is coming to an end we will send you an email detailing what you have to do to continue the services. All payments can be made on-line using PayPal, in your local currency.

You can also subscribe at any time at the subscribe page.

How can you check if you are protected?

Once installed, click on your Email and your installed email tool should open as normal. If you really want to check your email is no longer listed view your web site in text mode (e.g. pressing the F12 key in your Internet Explorer/Google Chrome/Firefox web browser) and search for your email address or the mailto: reference. It should no longer be there.

Do you protect our data privacy (including the email)?

Yes we most certainly do and take data protection very seriously. We do not use your information for any marketing purposes and we do not divulge it to 3rd parties. Further details can be found at our privacy policy page.
And just in case you wonder – we do not see or track the email itself, we only authorise the release of your address so your communication privacy is protected.

Do you provide 24/7 availability ie up-time?

The WebEmailProtector software runs on a Commercial Grade Server. But like any computer system it is possible that the server will fail from time to time, these occurrences are less than a few moments a month. It runs on a solid, secure network infrastructure comprising a pooled server environment, which gives virtually any server on its network the ability to service Websites when a request occurs. With an aggregated SLA of >99.9% guaranteed up-time and 24/7 monitoring.

Please see more information at our terms and conditions page.

Can you change the name displayed on screen for the email?

Yes, just replace >Your Name< in the anchor element to anything you like eg <a>John Doe</a> to <a>Email Me</a>.

Can you change the html styling?

Yes, just style it using CSS, style sheets or in-line, as you would with any <a> anchor element.

Email links not opening on Microsoft Edge Browsers?

Note that this should not normally be required unless somehow default email settings have been changed. However if you are experiencing email links not opening issues then do the following: (and please note this is not WebEmailProtector specific but applies to any use of email links on websites).

In Windows (in this case Windows 10, other versions may differ slightly):

Right click on the windows button on the very bottom left of your screen. Then using the popup menus left click on Control Panel, then Default Programs, then Set your default programs. From the list choose your favoured Email program such as “Microsoft Outlook” and then click Set this program as default.

Within the Microsoft Edge browser (in this case version 38.14393.0.0 October 2016, other versions may differ slightly):

Once you have set the Windows default as above nothing else is required.

Email links not opening on Google Chrome Browsers?

Note that this should not normally be required unless somehow default email settings have been changed. However if you are experiencing email links not opening issues then do the following: (and please note this is not WebEmailProtector specific but applies to any use of email links on websites).

In Windows (in this case Windows 10, other versions may differ slightly):

Right click on the windows button on the very bottom left of your screen. Then using the popup menus left click on Control Panel, then Default Programs, then Set your default programs. From the list choose your favoured Email program such as “Microsoft Outlook” and then click Set this program as default.

Within the Google Chrome browser (in this case version 54.0.2840.59 October 2016, other versions may differ slightly):

Open the Firefox browser and left click on the menu button towards the top right hand corner of the browser. On the popup menu select Settings -> show advanced settings -> Privacy [Content Settings…] -> Handlers [Mange Handlers] and make sure that mailto is set to “Site (none)” or whatever you want to set you default mail tool to for that browser as it appears in the list, but to be safe it should best be Site(none) so as to be the same as the Windows default setting done previously.

Email links not opening on Mozilla Firefox Browsers?

Note that this should not normally be required unless somehow default email settings have been changed. However if you are experiencing email links not opening issues then do the following: (and please note this is not WebEmailProtector specific but applies to any use of email links on websites).

In Windows (in this case Windows 10, other versions may differ slightly):

Right click on the windows button on the very bottom left of your screen. Then using the popup menus left click on Control Panel, then Default Programs, then Set your default programs. From the list choose your favoured Email program such as “Microsoft Outlook” and then click Set this program as default.

Within the Mozilla Firefox browser (in this case stub 49.0.1 October 2016, other versions may differ slightly):

Open the Firefox browser and left click on the menu button towards the top right hand corner of the browser. On the popup menu select Options -> Applications and make sure that mailto is set to “Use Microsoft Outlook (default)” or whatever you want to set you default to for that browser, but to be safe it should best be the same as the Windows default setting done previously.